Recommended Reading for Intranet Professionals – Week 03/2009

Published January 16, 2009 by Stephan Schillerwein

Still far from being up to date, but it’s a start… 😉
Making Engagement Contagious
One of the best articles on the topic of employee engagement and the impact it has on customer engagement
What should you look for in your CMS license contract?
Vendors, even large ones, can be cooperative and flexible, but the tendency is this will only happen if you ask.

From victims to volunteers: WebNext, aimed to launch later this year, will transform how the intranet’s used at Sun
WebNext will allow each employee to tailor their own site, relevant to them – but this is a big step away from the local portals and customizable homepages of old.
Social Computing Behind The Firewall- Best Buy’s Video Case Study
I’d read about Best Buy’s social media efforts, mostly in the form of its Blue Shirt Nation project, but I hadn’t seen the depth of detail behind the company’s motivation until seeing the video below.
Publicising the launch of ‘Boris’ at City of Casey
In this interview, Website Coordinator Michael Cleland explains why the City of Casey’s intranet was named ‘Boris’ upon its launch in 2006. The site has proved hugely successful, winning an Intranet Innovation award in its first year. Michael says the site’s success is due in large part to its usefulness, but also the creation and powerful, consistent promotion of the intranet’s brand.