How do other organisations run their intranet? What do they look like? This compilation of Intranet Case Studies hopefully helps in giving some basic answer to these questions.
If you are aware of any other relevant intranet case studies please let me know and I’ll add them here. Please also get in contact if you would like to have a case study done about your intranet.
| Company | Case Study focusses on |
Date | Author |
|---|---|---|---|
| Keysight Technologies | Internal Communications, feedback, sharing, interaction, engagement | 10-2021 | Anna Kaley (Nielsen Norman Group) |
| ConocoPhilips | Content management processes, support for authors, content guidelines | 09-2021 | Anna Kaley (Nielsen Norman Group) |
| Leonardo Hotels [German] | Mobile app, internal communication | 05-2017 | Hilkka Zebothsen |
| Velux | Digital Workplace, launch video, collaboration | 02-2016 | Sam Marshall |
| Diversified Search | Replacing SharePoint, quick implementation | 01-2015 | Intranet Connections |
| Rio Rancho Public Schools | ROI, cost and time savings | 01-2015 | Intranet Connections |
| Pima Federal Credit Union | Small company Intranet, document management, CEO Blog | 07-2014 | Intranet Connections |
| Melbourne Water (PDF) | Intranet personas | 09-2013 | Rebecca Jackson |
| Sparke Helmore Lawyers (PDF) | Intranet strategy, relaunch, intranet brand/personality, performance indicators | 05-2014 | Sharon Stockman |
| Barclays Bank | Mobile Intranet | 05-2014 | Ben Parson |
| Dollar Finance | Winner of “Best Social Intranet” | 04-2014 | Paula Kenyon |
| Siegel+Gale | Quick implementation, champions, ease of use | 2014 | Michael Dieterle |
| New Seasons Market | Intranet principles, culture, Social Intranet, unplugged employees, simplicity | 03-2014 | Erica Hakonson |
| City of Malmö | Role and department specific content targeting | 04-2014 | Jesper Bylund |
| Milan Chamber of Commerce | Leading Intranets | 02-2014 | Worldwide Intranet Challenge |
| Alcatel-Lucent | Knowledge, Communities, Social Collaboration | 12-2013 | Marc Jadoul |
| Cleveland Clinic | Intranet Strategy, Project Appoach, Consolidation | ? | Modus Associates |
| SOS-Kinderdorf International (German) | Usage analysis, data based optimisation | 2013-03 | Esther Mahr |
| Mobiliar Insurance (German) | NNG award winner, User-centered design, intranet relaunch, personalisation | 2013-02 | Björn Böller |
| MindTree | System consolidation, connecting people & content | 2013-01 | Microsoft |
| Thomas Cook & Condor | Intranet relaunch, Open Source | AOE Media | |
| NV-A | Collaboration, Intranet Relaunch, Open Source | 2012-11 | Els Van der Jeught |
| PwC | Social Collaboration, Social Networking, Communities, Recommendation Engine, Gamification, … | 2013-01 | Beat Knechtli, Stephan Schillerwein |
| American Golf (PDF) | Communications, Streamline business processes (workflows, forms), communities | 2012 | Interact Intranet |
| Unilever | Intranet news centre | 2012-06 | Institute of Internal Communications |
| San Diego Humane Society | Intranet functions, fun& social, adoption | 06-2012 | Intranet Connections |
| Gold Coast Hospital (PDF) | small intranet, forms & workflows, application builder, email reduction | 2012 | Intranet Connections |
| ANWR | Intranet launch videos (in German language) | 2012-11 | “Ask Babett” |
| Major League Baseball MLB.com | Collaboration, Email-reduction, workflow | 2012-10 | Kristin Burnham |
| Perkins Eastman | Community, Email-reduction, Sharepoint, enabling the business | 2012-09 | Janus Boye |
| Lundbeck | Expertise finder, talent finder, LinkedIn-integration, rich employee profiles | 2012-10 | Janus Boye |
| Huntsworth Health | Intranet Branding, Forms, Onboarding, Social Media | 2012-08 | Tara Clark |
| Judge Group | Intranet Redesign, fat footers | 2012-03 | “J. Boye” |
| Queen’s University (Kingston, Canada) | Intranet Relaunch, Employee Profiles | 2012 | Tara Clark |
| Misc. | A collection of Intranet Launch videos | 2012 | Ellen van Aken |
| PepsiCo | Social Media, Blending internal and external | 2012-01 | David F. Carr |
| BDO Danmark | Killer-Apps, Time Tracking | 2012-04 | J. Boye |
| Nordea | People Finder, Employee Directory | 2012-01 | Guy van Leemput (J. Boye) |
| JM Family | Mobile Intranet, “Intra-Apps” | 2011-03 | Christine Kent |
| SWIFT | Informationarchitecture, Card Sorting | 2010-12 | J. Boye |
| HSBC Brasil | Intranet Relaunch, User-centered Design, Personas, … | 2010-10 | Juliana Marques, Paulo Floriano |
| BankWest | Idea Management | 2010-07 | Lisa Banks |
| Alcatel-Lucent | Enterprise Microblogging, Corporate Social Networking | 2010-07 | Sharon Gaudin |
| Booz Allen Hamilton | Intranet 2.0 | 2010-05 | Mark Fidelman |
| Bundaberg Regional Council | Wiki | 2010 | Local Government & Municipal Knowledge Base |
| The Commonwealth Bank | Collaboration, Enterprise Social Networking, Microblogging | 2010-06 | Lisa Banks |
| DSTA | Corporate Social Networking, Employee Directory, Blogs | 2010-03 | Kok Chuan Ng |
| Royal Bank of Canada | Wikis | 2010-03 | Sandy Kemsley |
| Chr. Hansen A/S | Intranet strategy, search, personas | 2010-03 | Stephan Schillerwein |
| Roads & Transport Authority (Dubai) | New Intranet | 2010-02 | Press Release |
| North East Derbyshire District Council (UK) | Relaunch, communication, promotion, improving processes | 2010-02 | Odyssey Interactive (vendor case study) |
| Ministry of Justice (UK) | Design, Content, User-centered Design (in German) | 2010-02 | Stephan Schillerwein |
| Rabobank | Personas (in German) | 2010-02 | Stephan Schillerwein |
| IBM | Intranet Editor Community (German), Browser Toolbar (w3 toolbar) | 2010-01, 2009-11 | Stephan Schillerwein, James Robertson |
| Sprint | Communications & Content Management (German) | 2010-01 | Stephan Schillerwein |
| Kantonsspital Ararau | Kommunikation, interdisziplinärer Austausch (in German) | 2009 | Dominik Guggisberg, Nicole Scheidegger |
| Delta Community Credit Union | Intranet Branding | 2009-12 | thefinancialbrand.com |
| ChTPZ | Mobile, SMS-service | 2009-12 | James Robertson |
| COWI | Collaboration | 2009-12 | James Robertson |
| NYK Group | News, wiki | 2009-12 | James Robertson |
| AEP | Idea Management & Generation, Dynamic employee communication (PDF, 12MB) | 2009-12, 2009-11 | James Robertson, William Amurgis |
| Morton Hospital & Medical Center | Participation, everyday applications | 2009-12 | Intranet Connections (vendor case study) |
| Motorola | Microblogging, Intranet 2.0 | 2009-12, 2007-06 | CIO.com |
| Avaya | Microblogging | 2009-12 | CIO.com |
| SunGard (AvantGard) | Expertise and skills management, “Away Today” application | 2009-11, 2007 | James Robertson, Dorje McKinnon |
| Prophet | Employee performance evaluation | 2009-11 | James Robertson |
| Sabre | Social Networking | 2009-11 | James Robertson |
| IDEO | Collaboration, Expertise finding | 2009-11 | James Robertson |
| CRS Australia | Workflow integration, dashboard, staff directory | 2009-11 | James Robertson |
| Nationale Suisse | Relaunch, Migration | 2009-11 | Kongress Media |
| Bundeswehr (German Armed Forces) | Wiki, Corporate Wikipedia | 2009-11 | Dennis Busch |
| Wyeth MENA | Requirements, success factors, user acceptance | 2009-11 | Worldwide Intranet Challenge |
| Oracle / Sun Microsystems | Micro-Blogging, Blogs, Social Networks, Community Equity | 2009-11 | Matthias Müller-Prove |
| Lotterywest | Usability, User-centered design (UCD), requirements gathering | 2009 | Glenn Williams |
| Forest Products Commission, Western Australia | Video | 2009-09 | Step Two & Michael Harris |
| AGL | Tasked-based, SharePoint, information architecture | 2009-09 | Andrew Wright |
| World Bank | Collaboration | 2009-09 | Ian Cairns |
| NZ Parliament | Governance, roles, responsibilites | 2009-09 | Dorje McKinnon |
| USA Federal Credit Union | Employee relations, strategy | 2009-08 | Intranet Connections (vendor case study) |
| Swisscom (German) | Web 2.0, Project, Integration | 2009-05 | Unic |
| Evonik (PDF, German) | Information Architecture, News | 2009-03 | Hirschtec |
| Penn State Outreach | Intranet Launch Promotion | 2009-02 | Chris McGrath |
| Article, , Best Buy | Social Networking, Wiki, Prediction Markets, Enterprise 2.0 | 2008-12 | Lednine |
| City of Casey: Case Study, Conference Presentation (PDF) | Intranet Branding, Promotion | 2008-12 | Step Two Designs, Michael Cleland |
| Asklepios-Kliniken | Knowledge Management, Podcasts | 2008-12 | Handelsblatt |
| NSW DPI | Intranet Redesign | 2008-08 | |
| Deloitte LLP, IBM, BestBuy | Enterprise Social Networking | 2008-08 | Mary Brandel, Computerworld |
| Scottrade; Janssen-Cilag (PDF) | Wiki, People Search | 2008 | StepTwo |
| Qimonda (PDF) | Multilanguage Intranet | 2008 | Hannes Distler |
| Cisco | Executive Video Messages | 2007 | Cisco IT |
| Search, Access | 2007 | Philipp Lenssen & Tony Ruscoe | |
| Canon Australia | Redesign, Requirements Analysis, Homepage, Information Architecture | 2007 | Patrick Kennedy |
| Avenue A ¦ Razorfish | Wiki, Intranet 2.0 | 2007 | Donna Jensen |
| Siemens Building Technologies | Knowledge Management, Communitiy Building, Content Structure, Incentives | 2007 | Johannes Müller |
| Janssen-Cilaq | Wiki | 2007 | Nathan Wallace |
| Manor | Intranet Governance | 2007 | Stephan Schillerwein |
| General Motors Corp. | Portal, Multilingual, Intranet Goals | 2006 | Communitelligence, Inc. |
| The British Council | Wiki, Collaboration | 2006 | Maish Nichani |
| Bundesverwaltungsamt (PDF) | Portal, Personalisation | 2005 | BVA, Seitenbau |
| St. Galler und Luzerner Kantonalbank | Multitenancy | 2005 | Nicole Scheidegger, Marc André Hahn |
| FaCS, Australia | Informationarchitecture, User-centred Design (UCD) | 2004 | Donna Maurer, Step Two |
| Bertelsmann AG (PDF) | User Groups, Intranet Promotion Campaign | 2002 | dsh Duntze Saborowski Höf GmbH |
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Intranet Case Studies at Intranet Matters…
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[…] Intranet Case Studies at Intranet Matters schillerwein.net/intranet-case-studies/&urlhash=G6Od&trk=news_discuss – view page – cached Next Generation Social Information, Collaboration and Communication Platforms Tweets about this link Topsy.Data.Twitter.User[‘truenorth_buzz’] = {“location”:”London, UK”,”photo”:”http://a1.twimg.com/profile_images/496464898/twitter_tn_normal.gif”,”name”:”True North”,”url”:”http://twitter.com/truenorth_buzz”,”nick”:”truenorth_buzz”,”description”:”We are a boutique software house specialising in strategy, implementation, and development of web applications”,”influence”:””}; truenorth_buzz: “Great list of Intranet case studies from Intranet Matters: http://bit.ly/cMbyj5 ” 1 day ago view tweet retweet Filter tweets […]
Wednesday, July 11, 2012
This is an awesome compilation but many of the links are dead – any plans to update?
Sunday, March 24, 2013
Thank you for the hint – as you can see it took me a while to find the time to update the list, but now it’s “fresh” again.
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