Many Intranet projects and Digital Workplace initiatives still treat Change Management as a bunch of communication activities. And while communications sure is an important pillar within any change management program, it’s really just that: one pillar among several others.

The realisation that the success of Digital Workplace projects mainly depends on the outcome of the associated changes in ways of working has now become widely accepted. Although the introduction of new tools often still trigger such projects (e.g. the replacement of an outdated intranet platform), change management and organizational change are almost always on …